Reliable building performance is essential for every organisation – and Concord’s dedicated Helpdesk is designed to provide rapid support whenever clients need it.

Operated directly by qualified BEMS engineers, our Helpdesk delivers immediate technical expertise that resolves many issues long before a site visit becomes necessary.

With remote access capabilities, our engineers can log into a site’s BEMS securely and diagnose faults in real time. This can prevent costly downtime, eliminate unnecessary callouts, and ensure systems are returned to stable operation as quickly as possible.

Alongside reactive support, the Helpdesk team provides proactive energy monitoring. By observing live data and identifying unusual trends or spikes, we can highlight inefficiencies before they escalate into larger problems – helping clients maintain both performance and energy control.

Our alarm monitoring service further reduces the burden on facilities teams. Instead of manually checking for system faults or performance deviations, clients can rely on our engineers to respond to alerts as soon as they are raised.

For issues requiring a physical attendance, Concord offers a 24/7 call-out facility, giving clients complete assurance that support is available whenever required. Our experienced engineers are equipped to respond quickly to restore stability and performance.

Through a combination of technical expertise, remote access, and round-the-clock availability, the Concord Helpdesk provides an efficient, reliable and cost-effective service that keeps buildings running exactly as they should.

Learn how our engineer-led Helpdesk and remote support services can keep your buildings performing at their best. Speak to Concord for more information.